Warranty Applicability

This warranty applies exclusively to products purchased directly from TechRefurbZ’s official website or physical store. Products bought from third-party platforms where TechRefurbZ is listed as a seller are not covered under this policy. For such purchases, refer to the warranty policies of the respective marketplace.

Warranty Options

1. Carry-in Warranty

• 6 Months Carry-in Warranty: ₹800
  Customers must bring the product to our designated service centre for warranty claims.
  
• 12 Months Carry-in Warranty: ₹1,500
  Customers must bring the product to our designated service centre for warranty claims.

2. Return to Desk Warranty

• 6 Months Return to Desk Warranty: ₹1,800
  TechRefurbZ will arrange pickup and delivery of the product, handle the warranty claim, and return the repaired or replaced item.
  
• 12 Months Return to Desk Warranty: ₹3,000
  TechRefurbZ will arrange pickup and delivery of the product, handle the warranty claim, and return the repaired or replaced item.
  
  

Warranty Period

• Standard Warranty: Covers repair or replacement for manufacturing defects within the warranty period.
• Non-Apple Products: 7 days Testing Warranty from the date of purchase.
• Apple Products: 7 days Testing Warranty from the date of purchase.
• Extended Warranty: Available for purchase during the initial transaction.

 

What is Covered?

• Defects in Materials and Workmanship:
  All refurbished products in their original packaging are warranted against defects in materials and workmanship during the warranty period.

What is Not Covered?

Exclusions:

1. Consumable Parts: Batteries and adapters (except for manufacturing defects).
2. Superficial Damage: Scratches, dents, or broken parts not caused by workmanship defects.
3. Third-Party Accessories: Components not included in the original packaging.
4. Software Issues: Problems with operating systems, applications, or custom software.
5. Damage Caused By:
• Accidents, misuse, or abuse.
• Unauthorized repairs or modifications.
• External factors like fire, liquid spills, or natural disasters.

Other Limitations:

• Products with tampered or removed serial numbers.
• Stolen products or those locked due to security measures (e.g., forgotten passwords).

Customer Responsibilities

• Data Backup:
  Customers must back up all personal data before repair or replacement. TechRefurbZ is not liable for data loss during the service process.
• Proof of Purchase:
  Warranty claims require valid proof of purchase.

Warranty Service Process

1. Contact Support:
• Email: contact@TechRefurbZ.com
• Phone: 80504 75777 (Monday–Saturday, 10 AM–7 PM)
2. Initial Resolution:
• Issues will be assessed remotely within 24–48 hours. Troubleshooting assistance will be provided.
3. Service Centre Repair:
• If unresolved, the product will be sent to the TechRefurbZ service centre for inspection and repair.
4. Replacement:
• If repair is not feasible, the product will be replaced with one of equivalent specifications and value.

Shipping and Handling

• Proper Packaging:
  Customers must ensure secure packaging of the product when sending it for service. Damage caused during transit due to inadequate packaging is not covered.

Limitation of Liability

• TechRefurbZ does not guarantee uninterrupted or error-free operation of refurbished products.
• TechRefurbZ is not liable for indirect, incidental, or consequential damages, including data loss, revenue loss, or business disruptions.

For any inquiries or assistance, please contact us at:

• Email: contact@TechRefurbZ.com
• Phone: 80504 75777 (Monday–Saturday, 10 AM–7 PM)